The Manitoba Securities Commission regulates the trading of futures contracts and options on futures contracts that are traded on an exchange. This includes the regulation of contracts, futures exchanges and those involved in the futures industry.
Unless you are a trader with direct access to a futures exchange, you will likely have a trading account with a salesperson employed by a Futures Commission Merchant or FCM. The commission can investigate complaints relating to how contracts have been traded in an account, as well as complaints about improper or potentially illegal trading activities conducted on a futures exchange.
1. If you have questions about your trading account or are concerned that your salesperson or FCM has not been acting in your best interests, it is important that you speak to your salesperson or the branch manager or compliance officer of the FCM. In most cases these questions can be resolved to your satisfaction.
2. Where a problem cannot be resolved, you may want to make a complaint to the Investment Industry Regulatory Association of Canada, directly to the exchange where the contracts were traded, or to The Manitoba Securities Commission. You may contact The Manitoba Securities Commission and ask to speak with Len Terlinski (Investigator, Commodities) - (204) 945-2556, Len.Terlinski@gov.mb.ca.
3. The Manitoba Securities Commission accepts complaints made in writing or by telephone. It is important that you include all information about your complaint, including dates, times, and documentation such as account statements, letters, or notes. Receiving complete information will help us review your complaint more efficiently.
Click here to download the complaint form. (PDF format)
In reviewing a complaint it may be necessary for staff of The Manitoba Securities Commission to obtain "personal information" as defined by The Freedom of Information and Protection of Privacy Act (Manitoba), C.C.S.M. c. F175. Disclosure of personal information may be made to another securities regulator, self-regulatory organization, law enforcement, or person, including the subject of the complaint, if staff determine disclosure is required to complete its review of the complaint, to conduct an investigation, or in conjunction with any enforcement action commenced by staff.
4. Complaints are reviewed by commission staff to determine whether an investigation should be started, whether the complaint could more efficiently be handled by another organization, or whether the complaint will be closed without further review. You will be advised what decision has been made.
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